IT Support Specialist (1st/2nd line)

Location Reading
Discipline: Technology
Job type: Permanent
Salary: ££27000 - £30000 per annum
Contact name: Simon Lant

Contact email:
Job ref: JOB-1087_1655387568
Published: 12 days ago

IT Support Specialist (1st / 2nd line) - Reading / Hybrid - £27 - £30K

A client of mine are seeking an IT Support Specialist to be part of the IT team. The postholder will provide operational and technical IT support to internal end-users of business cloud, on-premises infrastructure, and applications to ensure that the business benefits of applications continue to be achieved throughout their lifetime.

Key Accountabilities & Responsibilities:

  • Provide 1st and 2nd line IT support to the office-based & remote users.
  • Create and maintain User Accounts on several key systems including Azure Active Directory.
  • Set up end-user computing hardware and client applications.
  • Setup, configure and support mobile devices on IOS and Android platforms.
  • Maintain assets, inventory records of key equipment and communications with suppliers on purchase, and repairs of equipment.
  • Perform physical moves of end-user IT equipment in an efficient and tidy manner.
  • Assist with installation and troubleshooting of software and hardware.
  • Create/ Build / update workstation images.
  • Resolve or escalate incident reports and update documentation, as necessary.
  • Other duties assigned by IT Manager.

Experience required

  • raising tickets and providing 1st and 2nd line support.
  • Maintaining the IT Helpdesk ticketing system